April 25, 2017

Andey Speight

For your travel business, choosing the right technology partner is a crucial decision which will ultimately determine your success online. However, it’s not an easy search, therefore you will need to ask the right questions in order to find the best possible partner for your business.

It’s imperative to evaluate your options carefully when it comes to choosing a technology partner that can handle your technical requirements. Remember that there are two types of technology companies out there, those who wish to upsell their products and those who actually wish to make your life easier, go with the latter.

Outsourcing technical requirements to a trusted expert has now become commonplace among travel businesses, as this is a cost-effective way to increase profitability and allows management teams to remain focused on the running of their business, whilst leaving their technical requirements in more capable hands.

In the competitive online travel industry, it’s especially important that your team finds a technology partner with a broad set of solutions that scale and grow with your business. More importantly, you need a partner who can understand your needs and work with you to create the best solution possible for you and your team.

So, how do you find a travel technology provider that meets these needs? Here are a few questions to get you started:
Do they have industry knowledge?

Something that could be overlooked by many, industry experience is vital. Always ensure that you choose a technology partner who knows the travel industry inside out and can, therefore, adapt their services accordingly. You wouldn’t want a plumber to fix your TV and the same applies here, always check before you sign on the dotted line.

Are they capable?

When looking at most technology providers, on the face of it, you’d think they were pretty capable right? However, you should still take the time to make sure. Ask yourself, does the company employ individuals with relevant expertise? What are their accomplishments? Why not find out by viewing recent client testimonials to learn more about what the company can offer your business.

Do they listen?

Before any technology solutions are put forth, the provider you have chosen should be listening to your team to understand your challenges, goals and overall business vision. A good technology partner will be able to know instantly what kind of solution you need and how their technology can be specifically tailored to accommodate this.

Are they flexible?

Most technology experts you will encounter are most likely to have a range of solutions in place readily designed for specific business types. This makes sense for a number of reasons, but what if the solutions they offer don’t meet your unique requirements? Always ensure your chosen technology provider can be flexible with their technology in a way that is beneficial for your business.

Are they approachable?

Choosing a technology partner who can bring your vision to life is one thing, but working with them is another thing entirely. You need to find a technology partner who is transparent and able to communicate with your team smoothly to keep you informed at every stage of the development process.

Find your perfect travel technology partner

Whether you’re a travel agent, tour operator, wholesaler or travel specialist, your business deserves the best technology partner possible. At Digital Trip, we strive to provide flexible travel technology solutions that enable our team to create a tailor-made solution built around your business.

We also offer full support and training after your website is live, giving you and your team the confidence to take charge of your online presence.